Duckie vs Thena
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Duckie if you want ai support agent and copilot for technical b2b saas customer support (Supervised agent, contact); choose Thena if you want ai customer support for b2b teams across slack, teams, email, and chat (Supervised agent, subscription).
| Duckie | Thena | |
|---|---|---|
| What it is | AI support agent and copilot for technical B2B SaaS customer support | AI customer support for B2B teams across Slack, Teams, email, and chat |
| Type | agent | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | contact | subscription · $29/user/mo |
| Best for | smb, mid-market, enterprise | smb, mid-market, enterprise |
| Deployment | saas, self-hosted | saas |
| Modalities | text | text, email |
| Models | model-agnostic | model-agnostic |
| Protocols | rest-api | mcp, rest-api |
| Integrations | Slack, Zendesk, Intercom, Jira, Linear | Slack, Microsoft Teams, Discord, Email, Jira, Linear |
| Capabilities | 4 documented | 4 documented |
Duckie
- +Purpose-built for technical B2B SaaS support, pulling from logs and code, not just FAQs
- +Agent plus copilot, and can take actions like refunds, tickets, and bug reports
- +Self-hostable on AWS, Azure, and GCP
- -Narrow focus on technical SaaS support, not general B2C help desks
- -No simple public per-seat pricing
Thena
- +Account-centric B2B support unifying Slack, Teams, Discord, email, and chat
- +AI in every plan plus an AI agent studio with MCP and APIs on higher tiers
- +Tight Jira and Linear integration for cross-functional handoffs
- -Custom AI agent deployments are gated to Enterprise
- -Best fit is B2B/post-sales, not high-volume B2C support
Which should you choose?
Duckie is ai support agent and copilot for technical b2b saas customer support, best for smb, mid-market, enterprise. Thena is ai customer support for b2b teams across slack, teams, email, and chat, best for smb, mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.
This comparison is generated from the sourced Duckie and Thena profiles. Open either profile to review its evidence and last-reviewed date.