Duckie vs Thena
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Duckie if you want ai support agent and copilot for technical b2b saas customer support (Supervised agent, contact); choose Thena if you want ai customer support for b2b teams across slack, teams, email, and chat (Supervised agent, subscription).
| Duckie | Thena | |
|---|---|---|
| What it is | AI support agent and copilot for technical B2B SaaS customer support | AI customer support for B2B teams across Slack, Teams, email, and chat |
| Type | agent | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | contact | subscription · $29/user/mo |
| Best for | smb, mid-market, enterprise | smb, mid-market, enterprise |
| Deployment | saas, self-hosted | saas |
| Modalities | text | text, email |
| Models | model-agnostic | model-agnostic |
| Protocols | rest-api | mcp, rest-api |
| Integrations | Slack, Zendesk, Intercom, Jira, Linear | Slack, Microsoft Teams, Discord, Email, Jira, Linear |
| Capabilities | 4 documented | 4 documented |
Duckie
- +Purpose-built for technical B2B SaaS support, pulling from logs and code, not just FAQs
- +Agent plus copilot, and can take actions like refunds, tickets, and bug reports
- +Self-hostable on AWS, Azure, and GCP
- -Narrow focus on technical SaaS support, not general B2C help desks
- -No simple public per-seat pricing
Thena
- +Account-centric B2B support unifying Slack, Teams, Discord, email, and chat
- +AI in every plan plus an AI agent studio with MCP and APIs on higher tiers
- +Tight Jira and Linear integration for cross-functional handoffs
- -Custom AI agent deployments are gated to Enterprise
- -Best fit is B2B/post-sales, not high-volume B2C support
Which should you choose?
Duckie is ai support agent and copilot for technical b2b saas customer support, best for smb, mid-market, enterprise. Thena is ai customer support for b2b teams across slack, teams, email, and chat, best for smb, mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.