Thena
AI customer support for B2B teams across Slack, Teams, email, and chat
Last reviewed 2026-06-19
Thena is an AI customer support platform for B2B teams that meets customers where conversations happen: Slack, Microsoft Teams, Discord, email, and live chat, unified into a single account-centric workspace. It organizes all conversations under the customer account, connects to engineering tools like Jira and Linear for cross-functional handoffs, and bakes AI into every plan. Its AI not only answers questions but is positioned to run B2B tasks (provisioning, renewals, reporting) for outcomes rather than just replies, configurable via an AI agent studio with MCP and APIs. Thena is best classified as a supervised agent: AI agents resolve and run tasks within configured guardrails while human teams own the account relationship and complex work. Pricing is per-seat, with AI in the baseline and AI agent builder/custom deployments on higher tiers.
What it can do
Resolve questions and run B2B tasks
SupervisedAI answers questions and runs B2B tasks such as provisioning, renewals, and reporting, aiming for outcomes rather than just answers.
sourceUnify conversations across channels
AssistantConsolidates Slack, Microsoft Teams, Discord, email, and live chat into a single account-centric workspace.
sourceBuild custom AI agents (AI agent studio)
SupervisedAn AI agent studio with MCP and APIs lets teams configure and deploy custom AI agents on higher tiers.
sourceConnect support to engineering tools
AssistantIntegrates with Jira and Linear to streamline cross-functional collaboration on escalations.
source
Strengths
- +Account-centric B2B support unifying Slack, Teams, Discord, email, and chat
- +AI in every plan plus an AI agent studio with MCP and APIs on higher tiers
- +Tight Jira and Linear integration for cross-functional handoffs
Limitations
- −Custom AI agent deployments are gated to Enterprise
- −Best fit is B2B/post-sales, not high-volume B2C support
- −Per-seat pricing with seat caps on lower tiers
Overview
Thena is an AI customer support platform for B2B teams, built channel-native and account-centric across Slack, Teams, Discord, email, and chat. It targets SaaS and post-sales teams that support customers in shared channels.
What it does
Thena unifies conversations under each customer account, with AI that answers questions and runs B2B tasks such as provisioning, renewals, and reporting for outcomes. An AI agent studio with MCP and APIs lets teams build and deploy custom agents on higher tiers, and Jira/Linear integrations streamline cross-functional handoffs. Human teams own the account and escalations, so it operates as a supervised agent.
Integrations & setup
Connects to Slack, Microsoft Teams, Discord, email, plus Jira, Linear, and CRMs. Setup links channels into the account-centric workspace.
Pricing
Subscription, per seat. Starter is around $29/user/month, Standard adds AI web chat, the AI agent studio, MCP, and APIs, and Enterprise adds custom AI agent deployments and Teams. AI is in the baseline of all plans.
Best for / not for
Best for B2B/SaaS teams that support customers in Slack and shared channels. Less suited to high-volume B2C support.
Alternatives
Pylon is the closest Slack-native B2B competitor; Intercom Fin and Maven AGI target broader support automation; Duckie focuses on technical B2B support.
What people are saying
We aggregate real LinkedIn discussion into sentiment for the agents people search most. Thena isn't tracked yet, want it added? Request tracking.
FAQ
What makes Thena different from a generic help desk?+
It is account-centric and channel-native for B2B, organizing conversations under each customer account across Slack, Teams, Discord, email, and chat, and its AI is built to run B2B tasks (provisioning, renewals, reporting), not just answer.
Is Thena fully autonomous?+
Its AI agents resolve questions and run tasks within configured guardrails, but human teams own the account and complex work. It operates as a supervised agent.
Sources
- Thena (official site) · accessed 2026-06-19
- Thena pricing · accessed 2026-06-19
- What is Thena (Thena blog) · accessed 2026-06-19
Last reviewed 2026-06-19