Duckie
AI support agent and copilot for technical B2B SaaS customer support
Last reviewed 2026-06-19
Duckie is an AI customer support tool built for B2B SaaS companies that handle technical issues. It ships an AI Support Agent that auto-responds to tickets and an AI Support Copilot that gives human agents instant, relevant answers pulled from connected knowledge bases, logs, and code, so support teams can resolve technical issues without pulling in engineers. It connects to Slack, Zendesk, and Intercom and can be configured to take actions such as processing refunds, creating tickets, or filing bug reports. Duckie operates as a supervised agent: the agent resolves and acts within configured guardrails, with humans handling escalations and complex technical cases. It supports self-hosting on AWS, Azure, and GCP for teams that need full control. Resolution and deflection figures it cites (such as cutting resolution time by 80%) are vendor-reported.
What it can do
Auto-respond to support tickets
SupervisedAn AI Support Agent automatically responds to and resolves technical tickets using connected knowledge bases, logs, and docs.
sourceAssist human agents (Copilot)
CopilotAn AI Support Copilot delivers instant, relevant answers to human agents from various knowledge sources so they can resolve issues without engineers.
sourceTake support actions
SupervisedCan be configured to process refunds, create tickets, or file bug reports automatically within guardrails.
sourceSelf-host for control and security
AssistantSupports self-hosting on AWS, Azure, and GCP for teams that need full control over data and deployment.
source
Strengths
- +Purpose-built for technical B2B SaaS support, pulling from logs and code, not just FAQs
- +Agent plus copilot, and can take actions like refunds, tickets, and bug reports
- +Self-hostable on AWS, Azure, and GCP
Limitations
- −Narrow focus on technical SaaS support, not general B2C help desks
- −No simple public per-seat pricing
- −Deflection and resolution figures are vendor-reported
Overview
Duckie is an AI support tool for technical B2B SaaS support, combining an autonomous support agent with a copilot for human agents. It targets teams whose tickets are technical enough to usually need engineering help.
What it does
The AI Support Agent auto-responds to and resolves tickets using connected knowledge bases, logs, and docs, while the Support Copilot gives human agents instant answers so they can resolve issues without engineers. It can be configured to take actions such as refunds, creating tickets, and filing bug reports, with humans handling escalations. It supports self-hosting on AWS, Azure, and GCP.
Integrations & setup
Connects to Slack, Zendesk, and Intercom, plus issue trackers like Jira and Linear. Self-hosting is available on the major clouds.
Pricing
Sales-led; tiered by team size with no simple public per-seat price. The company positions ROI for teams with several hundred-plus monthly tickets.
Best for / not for
Best for technical B2B SaaS support teams. Less suited to high-volume, non-technical B2C support.
Alternatives
Pylon and Thena cover B2B support broadly; Lorikeet and Maven AGI handle complex resolution; Intercom Fin is a general incumbent.
What people are saying
We aggregate real LinkedIn discussion into sentiment for the agents people search most. Duckie isn't tracked yet, want it added? Request tracking.
FAQ
Who is Duckie for?+
B2B SaaS companies whose support involves technical issues. It pulls from knowledge bases, logs, and docs so support can resolve technical tickets without escalating to engineering.
Can Duckie take actions, not just answer?+
Yes. It can be configured to process refunds, create tickets, or file bug reports within guardrails, while humans handle escalations. It operates as a supervised agent.
Sources
- Duckie (official site) · accessed 2026-06-19
- Duckie AI Support Agent · accessed 2026-06-19
- Duckie review (AI Agents List) · accessed 2026-06-19
Last reviewed 2026-06-19