Duckie vs Lorikeet
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Duckie if you want ai support agent and copilot for technical b2b saas customer support (Supervised agent, contact); choose Lorikeet if you want ai customer support concierge for complex, regulated companies (Supervised agent, usage).
| Duckie | Lorikeet | |
|---|---|---|
| What it is | AI support agent and copilot for technical B2B SaaS customer support | AI customer support concierge for complex, regulated companies |
| Type | agent | platform |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | contact | usage · $1,500/mo (Start, billed annually) |
| Best for | smb, mid-market, enterprise | mid-market, enterprise |
| Deployment | saas, self-hosted | saas, api |
| Modalities | text | text, email, voice, api |
| Models | model-agnostic | model-agnostic |
| Protocols | rest-api | rest-api |
| Integrations | Slack, Zendesk, Intercom, Jira, Linear | Zendesk, Intercom, Salesforce, HubSpot, Front, Stripe |
| Capabilities | 4 documented | 4 documented |
Duckie
- +Purpose-built for technical B2B SaaS support, pulling from logs and code, not just FAQs
- +Agent plus copilot, and can take actions like refunds, tickets, and bug reports
- +Self-hostable on AWS, Azure, and GCP
- -Narrow focus on technical SaaS support, not general B2C help desks
- -No simple public per-seat pricing
Lorikeet
- +Built for complex, action-taking, regulated support with deterministic workflows and an audit trail
- +Outcome-based pricing aligns incentives: pay per resolved ticket, no per-seat fees
- +Layers onto existing Zendesk/Intercom with strong fintech and healthtech logos
- -Thin public technical transparency: docs are gated and the underlying model and protocol stack are undisclosed
- -Up-market focus, a $1,500/mo entry, and implementation complexity make it a poor SMB fit
Which should you choose?
Duckie is ai support agent and copilot for technical b2b saas customer support, best for smb, mid-market, enterprise. Lorikeet is ai customer support concierge for complex, regulated companies, best for mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.