Duckie vs Lorikeet
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Duckie if you want ai support agent and copilot for technical b2b saas customer support (Supervised agent, contact); choose Lorikeet if you want ai customer support concierge for complex, regulated companies (Supervised agent, usage).
| Duckie | Lorikeet | |
|---|---|---|
| What it is | AI support agent and copilot for technical B2B SaaS customer support | AI customer support concierge for complex, regulated companies |
| Type | agent | platform |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | contact | usage · $1,500/mo (Start, billed annually) |
| Best for | smb, mid-market, enterprise | mid-market, enterprise |
| Deployment | saas, self-hosted | saas, api |
| Modalities | text | text, email, voice, api |
| Models | model-agnostic | model-agnostic |
| Protocols | rest-api | rest-api |
| Integrations | Slack, Zendesk, Intercom, Jira, Linear | Zendesk, Intercom, Salesforce, HubSpot, Front, Stripe |
| Capabilities | 4 documented | 4 documented |
Duckie
- +Purpose-built for technical B2B SaaS support, pulling from logs and code, not just FAQs
- +Agent plus copilot, and can take actions like refunds, tickets, and bug reports
- +Self-hostable on AWS, Azure, and GCP
- -Narrow focus on technical SaaS support, not general B2C help desks
- -No simple public per-seat pricing
Lorikeet
- +Built for complex, action-taking, regulated support with deterministic workflows and an audit trail
- +Outcome-based pricing aligns incentives: pay per resolved ticket, no per-seat fees
- +Layers onto existing Zendesk/Intercom with strong fintech and healthtech logos
- -Thin public technical transparency: docs are gated and the underlying model and protocol stack are undisclosed
- -Up-market focus, a $1,500/mo entry, and implementation complexity make it a poor SMB fit
Which should you choose?
Duckie is ai support agent and copilot for technical b2b saas customer support, best for smb, mid-market, enterprise. Lorikeet is ai customer support concierge for complex, regulated companies, best for mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.
This comparison is generated from the sourced Duckie and Lorikeet profiles. Open either profile to review its evidence and last-reviewed date.