Lorikeet
AI customer support concierge for complex, regulated companies
Last reviewed 2026-06-19
Lorikeet is an AI customer support platform built for complex companies in fintech, healthtech, and energy. Rather than a generic chatbot, it resolves support tickets end to end using multi-step deterministic workflows that take real actions through integrations, with an "AI humility" design that defaults to human handoff when the agent is uncertain. It works across text, email, SMS, WhatsApp, and voice, and layers on top of existing help desks like Zendesk and Intercom rather than replacing them. Founded in 2023 in Sydney by Steve Hind (ex-Stripe/Watershed) and Dr Jamie Hall (ex-Google Brain), Lorikeet sells on outcome-based pricing: customers pay for resolved tickets rather than per seat. The company reports autonomous resolution in the 55-70% range (a vendor figure), and its more advanced "Team of Agents" capability, where agents contact third parties such as logistics providers or hotels, is marketed ahead of independently verifiable evidence, so it is best treated as a supervised agent.
What it can do
Resolve support tickets end to end
SupervisedRuns multi-step deterministic workflows that take real actions via integrations to resolve tickets, defaulting to human handoff when uncertain; vendor reports 55-70% autonomous resolution.
sourceHandle voice support
SupervisedVoice agents verify identity and resolve requests over the phone.
sourceCoordinate with third parties (Team of Agents)
SupervisedMarketed capability for agents to independently contact third parties such as logistics providers or hotels; treat conservatively pending independent evidence.
sourceReview tickets and coach (Coach)
CopilotAn AI co-worker reviews every ticket for QA and configuration improvement.
source
Strengths
- +Built for complex, action-taking, regulated support with deterministic workflows and an audit trail
- +Outcome-based pricing aligns incentives: pay per resolved ticket, no per-seat fees
- +Layers onto existing Zendesk/Intercom with strong fintech and healthtech logos
Limitations
- −Thin public technical transparency: docs are gated and the underlying model and protocol stack are undisclosed
- −Up-market focus, a $1,500/mo entry, and implementation complexity make it a poor SMB fit
- −Autonomy marketing ("Team of Agents") outruns independently verifiable evidence; real operation is supervised
Overview
Lorikeet is an AI customer support platform built for complex companies in fintech, healthtech, and energy. It resolves tickets end to end with multi-step deterministic workflows and an "AI humility" design that defaults to human handoff when uncertain.
What it does
Lorikeet takes real actions through integrations to resolve support tickets across text, email, SMS, WhatsApp, and voice, layering on top of existing help desks rather than replacing them. A Coach reviews every ticket for QA, and a marketed "Team of Agents" capability can contact third parties such as logistics providers, though that is best treated conservatively. The vendor reports 55-70% autonomous resolution.
Integrations & setup
Connects to Zendesk, Intercom, Salesforce, HubSpot, Front, Stripe, Shopify, Slack, and Twilio plus customer internal APIs. REST API is confirmed; the underlying model and other protocols are undisclosed (docs are gated).
Pricing
Outcome-based: customers pay for resolved tickets via annual credit packs. A Start plan reportedly begins at $1,500/mo (18K credits/yr), a Scale plan at $4,000/mo, and Enterprise is custom.
Best for / not for
Best for mid-market and enterprise companies with complex, regulated, action-heavy support. Not a fit for SMBs that need cheap, self-serve tooling.
Traction
Lorikeet raised a reported $35M Series A in August 2025 led by QED Investors, after a seed and an extension, for a reported $50M+ total. Some secondary outlets cite higher figures that conflict with the official numbers. Customers reportedly include Airwallex, Linktree, and Remote.com.
Alternatives
Decagon, Sierra, Intercom Fin, and Maven AGI compete in autonomous, action-taking customer support.
What people are saying
We aggregate real LinkedIn discussion into sentiment for the agents people search most. Lorikeet isn't tracked yet, want it added? Request tracking.
FAQ
Is Lorikeet fully autonomous?+
No. It resolves a reported 55-70% of tickets autonomously and defaults to human handoff when uncertain. Its underlying model is undisclosed and its most advanced agent claims are not independently verified, so it is best treated as a supervised agent.
How does Lorikeet price?+
Outcome-based: customers pay for resolved tickets via annual credit packs rather than per seat, starting at a reported $1,500/mo.
Sources
- Lorikeet (official site) · accessed 2026-06-19
- Lorikeet pricing · accessed 2026-06-19
- Lorikeet raises $35M Series A led by QED (PRNewswire) · accessed 2026-06-19
Last reviewed 2026-06-19