10 Best Salesforce Agentforce Alternatives

Short answer: the best alternatives to Salesforce Agentforce are Decagon, Sierra, Intercom Fin. Salesforce Agentforce is salesforce's platform for prebuilt and custom ai agents across crm (Supervised, usage). The 10 options below cover a range of autonomy levels, pricing, and integrations so you can match one to your needs.

  1. Decagon homepage
    1.DecagonSupervised
    enterprise

    Enterprise AI agents that resolve customer support end to end

    View DecagonSalesforce Agentforce vs Decagon
  2. Sierra homepage
    2.SierraSupervised
    enterprise

    Conversational AI agents for customer experience

    View SierraSalesforce Agentforce vs Sierra
  3. Intercom Fin homepage
    3.Intercom FinSupervised
    usage

    AI customer service agent built into Intercom

    View Intercom FinSalesforce Agentforce vs Intercom Fin
  4. Ada homepage
    4.AdaSupervised
    enterprise

    Enterprise AI agent that autonomously resolves customer support

    View AdaSalesforce Agentforce vs Ada
  5. Aisera homepage
    5.AiseraSupervised
    enterprise

    Agentic AI platform that auto-resolves IT, HR, and customer service requests

    View AiseraSalesforce Agentforce vs Aisera
  6. Crescendo homepage
    6.CrescendoSupervised
    usage

    Managed AI-plus-human contact center with outcome-based pricing

    View CrescendoSalesforce Agentforce vs Crescendo
  7. Cresta homepage
    7.CrestaSupervised
    enterprise

    Contact center AI platform with autonomous agents and real-time agent assist

    View CrestaSalesforce Agentforce vs Cresta
  8. Duckie homepage
    8.DuckieSupervised
    contact

    AI support agent and copilot for technical B2B SaaS customer support

    View DuckieSalesforce Agentforce vs Duckie
  9. Espressive homepage
    9.EspressiveSupervised
    enterprise

    Barista virtual agent for employee IT, HR, facilities, and finance support

    View EspressiveSalesforce Agentforce vs Espressive
  10. Forethought homepage
    10.ForethoughtSupervised
    enterprise

    Agentic AI for customer support that resolves tickets with Autoflows

    View ForethoughtSalesforce Agentforce vs Forethought

Salesforce Agentforce alternatives compared

AgentTypeAutonomyPricingBest for
Salesforce Agentforce (this)product-with-agentsSupervisedusageenterprise, mid-market
DecagonagentSupervisedenterpriseenterprise, mid-market
SierraagentSupervisedenterpriseenterprise, mid-market
Intercom Finproduct-with-agentsSupervisedusagesmb, mid-market, enterprise
AdaagentSupervisedenterpriseenterprise, mid-market
AiseraplatformSupervisedenterpriseenterprise, mid-market
Crescendoproduct-with-agentsSupervisedusagemid-market, enterprise
CrestaplatformSupervisedenterpriseenterprise
DuckieagentSupervisedcontactsmb, mid-market, enterprise
Espressiveproduct-with-agentsSupervisedenterprisemid-market, enterprise
ForethoughtagentSupervisedenterpriseenterprise, mid-market

When to stick with Salesforce Agentforce

Salesforce Agentforce remains a strong choice if salesforce's platform for prebuilt and custom ai agents across crm matches your need and its supervised level and usage fit your team. Switch only if an option above is a better match on autonomy, integrations, or budget. See the full Salesforce Agentforce profile for its capabilities and sources.

FAQ

What is the best alternative to Salesforce Agentforce?+

The strongest alternatives to Salesforce Agentforce are Decagon, Sierra, Intercom Fin. The best fit depends on the autonomy level you want, your integrations, and your budget, all compared on this page.

Why look for a Salesforce Agentforce alternative?+

Common reasons include pricing fit (Salesforce Agentforce is usage), the level of autonomy you need, required integrations, or deployment constraints. The options below cover a range of those needs.

See all best AI agents for customer support →