Aisera
by Aisera (Automation Anywhere)
Agentic AI platform that auto-resolves IT, HR, and customer service requests
Last reviewed 2026-06-18
Aisera is an enterprise agentic AI platform built around a system of domain AI agents (IT, HR, finance, customer service) coordinated by a universal orchestrator, plus an agent builder (Agent Composer) and a large library of enterprise connectors. Its customer-facing agents auto-resolve service requests over chat and voice using retrieval over connected knowledge, while an Agent Assist layer suggests responses and summaries to human agents. Aisera targets large enterprises that want to deflect and resolve high volumes of IT, HR, and customer service tickets across one platform rather than per-domain point tools. In-scope requests are resolved autonomously within guardrails; human-assist features are a copilot, and answer-only deflection behaves more like an assistant. In November 2025 Automation Anywhere announced it had acquired Aisera, so branding and roadmap are in flux.
What it can do
Auto-resolve service requests over chat
AutonomousA conversational agent answers and resolves in-scope IT, HR, and customer service requests using retrieval over connected knowledge, escalating the rest.
sourceResolve contact-center calls (AI Voice Bot)
AutonomousUnderstands caller intent over the phone, integrates with IVR, and resolves supported calls or routes to a human.
sourceAssist live human agents (Agent Assist)
CopilotSuggests responses and summarizes conversations inside ServiceNow, Salesforce, Zendesk, and Jira; the human agent decides and acts.
sourceBuild and orchestrate custom agents (Agent Composer)
SupervisedCompose and orchestrate domain agents in natural language; the resulting agents range from supervised to autonomous depending on configuration, with human setup throughout.
source
Strengths
- +Broad agentic scope across IT, HR, finance, and customer service on one platform
- +Deep enterprise integration footprint with a model-agnostic stack and proprietary models
- +Autonomous resolution across both chat and voice for in-scope requests
Limitations
- −Enterprise-only with no public pricing and a demo-led sales path
- −Acquisition by Automation Anywhere (Nov 2025) leaves branding and roadmap in flux
- −Auto-resolution rates (vendor cites 65-80%+) are company-stated and not independently audited
Overview
Aisera is an enterprise agentic AI platform organized as a system of domain AI agents (IT, HR, finance, customer service) under a universal orchestrator, with an agent builder and a large connector library. It is a horizontal platform; customer service is one domain.
What it does
Customer-facing agents auto-resolve service requests over chat and a voice bot, using retrieval over connected knowledge and integrating with IVR for calls. An Agent Assist layer suggests responses and summaries to human agents inside ServiceNow, Salesforce, Zendesk, and Jira. Agent Composer lets teams compose and orchestrate custom agents in natural language. In-scope resolution is autonomous within guardrails; agent-assist is a copilot.
Integrations & setup
Core ITSM integration with ServiceNow, plus Salesforce, Zendesk, Jira/Atlassian, Workday, Microsoft Teams, and Slack, and telephony/IVR vendors such as Genesys, Five9, and NICE. Aisera markets a very large connector library and states support for MCP, A2A, and function calling; the protocol claims appear on marketing pages rather than verified in docs.
Pricing
Enterprise, contact-sales. No public list pricing; marketplace data points circulating are third-party and illustrative.
Traction
Aisera reportedly raised around $164.5M total, with its largest round a $90M Series D in 2022 led by Thoma Bravo and Goldman Sachs Asset Management. In November 2025 Automation Anywhere announced it had acquired the company (terms undisclosed; reported figures, not audited).
Best for / not for
Best for large enterprises consolidating IT, HR, and customer service automation on one agentic platform. Not a fit for SMBs needing self-serve, low-cost tooling.
Alternatives
Forethought and Decagon focus on autonomous customer support; Salesforce Agentforce and Glean compete on enterprise agentic platforms.
What people are saying
We aggregate real LinkedIn discussion into sentiment for the agents people search most. Aisera isn't tracked yet, want it added? Request tracking.
FAQ
Is Aisera autonomous?+
Its chat and voice agents resolve in-scope IT, HR, and customer service requests autonomously within guardrails and escalate the rest. The Agent Assist layer is a copilot for human agents, so the overall platform operates as a supervised agent with autonomous resolution for well-defined request types.
Who owns Aisera?+
In November 2025 Automation Anywhere announced it had acquired Aisera (terms undisclosed). Many aisera.com product URLs now redirect to automationanywhere.com, and branding is in transition.
Sources
- Aisera (official site) · accessed 2026-06-18
- Aisera platform overview · accessed 2026-06-18
- Automation Anywhere acquires Aisera (press release) · accessed 2026-06-18
- Aisera company profile and funding (Crunchbase) · accessed 2026-06-18
Last reviewed 2026-06-18