Otter.ai
by Otter.ai (AISense Inc.)
AI meeting notetaker that transcribes, summarizes, and runs follow-up agents
Last reviewed 2026-06-20
Otter.ai is an AI meeting assistant that joins Zoom, Google Meet, and Microsoft Teams calls to record and transcribe them in real time with speaker recognition, then generates summaries with decisions and action items. Otter AI Chat lets users query their meeting history and connected apps to draft follow-ups, reports, and content, and a set of role-specific agents (Sales/SDR and Recruiting) extract insights, draft follow-up emails, and sync notes to CRMs and ATSs. Otter is largely an assistant for capturing and querying conversations: it records, transcribes, summarizes, and answers questions about meetings. Its newer agents add supervised-agent behavior (pushing insights to Salesforce or HubSpot, drafting follow-ups, booking meetings), but these run on configured workflows and integrations rather than open-ended autonomy, so a human still reviews and sends the consequential outputs.
What it can do
Record, transcribe, and summarize meetings
AssistantThe Otter Meeting Agent joins Zoom, Google Meet, and Microsoft Teams calls to transcribe them in real time with speaker recognition and multi-language support, then generates summaries with decisions, action items, and insights.
sourceQuery meetings and apps (Otter AI Chat)
AssistantOtter AI Chat searches across a user's meeting history and connected apps to answer questions and help create follow-ups, reports, and content; AI Chat Connectors let it read and write to apps like Google Drive.
sourceSales follow-up and CRM sync (Sales/SDR Agent)
SupervisedOtter's sales agents extract sales insights, draft follow-up emails, and push notes and insights to Salesforce and HubSpot; the SDR Agent is marketed for lead qualification, live demos, and booking meetings.
sourceRecruiting notes and ATS sync (Recruiting Agent)
SupervisedGenerates candidate insights and automatic follow-ups, and syncs interview notes to applicant-tracking systems such as Greenhouse.
source
Strengths
- +Real-time transcription with speaker recognition across Zoom, Google Meet, and Microsoft Teams, plus summaries with action items
- +AI Chat makes meeting history queryable and can draft follow-ups, reports, and content
- +Free Basic tier and a low-cost Pro plan starting around $8.33/seat/mo billed annually
Limitations
- −Free and Pro tiers cap monthly transcription minutes (300 free, 1,200 on Pro), with limited file imports
- −Mostly an assistant; the sales and recruiting agents depend on configured workflows and integrations and still need human review
- −Recording bots in meetings raise consent and privacy considerations
Overview
Otter.ai (built by AISense, founded 2016, Mountain View) is an AI meeting assistant that records, transcribes, and summarizes calls, and has expanded into a set of agents that act on meeting content for sales and recruiting workflows.
What it does
The Otter Meeting Agent joins Zoom, Google Meet, and Microsoft Teams calls to transcribe them in real time with speaker recognition and multi-language support, then produces summaries with decisions and action items. Otter AI Chat searches across a user's meetings and connected apps to answer questions and help draft follow-ups, reports, and content. Sales-focused agents extract insights, draft follow-up emails, and push data to Salesforce and HubSpot, and a Recruiting Agent syncs candidate notes to systems such as Greenhouse. These agent workflows run on configured integrations rather than open-ended autonomy, so a human reviews the consequential outputs.
Integrations & setup
Works with Zoom, Google Meet, and Microsoft Teams, and connects to Salesforce, HubSpot, Slack, Notion, Google Calendar, and Greenhouse, with an API and webhooks available on Enterprise.
Pricing
Freemium. Basic is free with 300 transcription minutes per month. Pro is about $8.33/user/mo billed annually ($16.99 monthly) with 1,200 monthly recording minutes and advanced AI workflows. Business is about $19.99/user/mo billed annually ($30 monthly) with unlimited meeting transcription, longer per-meeting limits, and concurrent-meeting joining. Enterprise is custom-priced and adds SSO, SCIM, Domain Capture, the API and webhooks, and a HIPAA add-on.
Best for / not for
Best for individuals and sales, recruiting, and education teams that want real-time transcription, searchable summaries, and CRM/ATS follow-up. Less suited to anyone who needs fully autonomous action without review, who is uncomfortable with recording bots, or whose volume exceeds the minute caps on lower tiers.
Alternatives
Fireflies.ai offers similar recording, transcription, and CRM follow-up; Fathom and Granola focus on fast, clean meeting notes; Gong is a heavier revenue-intelligence platform for sales conversations.
What people are saying
We aggregate real LinkedIn discussion into sentiment for the agents people search most. Otter.ai isn't tracked yet, want it added? Request tracking.
FAQ
What does Otter.ai do?+
It joins your Zoom, Google Meet, and Microsoft Teams meetings to record and transcribe them in real time with speaker labels, generates summaries with action items, and lets you query your meetings via Otter AI Chat. Role-specific agents can draft sales follow-ups or sync recruiting notes to a CRM or ATS.
Is Otter.ai free?+
There is a free Basic plan with 300 transcription minutes per month and limited AI Chat. Paid plans (Pro from about $8.33/user/mo annually, Business from about $19.99/user/mo annually, and custom-priced Enterprise) raise the minute caps and add advanced workflows, integrations, and admin features.
Sources
- Otter.ai (official site) · accessed 2026-06-20
- Otter.ai pricing (official) · accessed 2026-06-20
- Otter.ai (Wikipedia, company background) · accessed 2026-06-20
Last reviewed 2026-06-20