PolyAI vs Regal
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose PolyAI if you want enterprise voice ai agents that answer and resolve customer calls (Supervised agent, usage); choose Regal if you want ai phone agents for enterprise inbound and outbound contact centers (Autonomous agent, enterprise).
| PolyAI | Regal | |
|---|---|---|
| What it is | Enterprise voice AI agents that answer and resolve customer calls | AI phone agents for enterprise inbound and outbound contact centers |
| Type | platform | agent |
| Autonomy | Supervised agent | Autonomous agent |
| Pricing | usage | enterprise |
| Best for | enterprise, mid-market | mid-market, enterprise |
| Deployment | saas, api | saas, api |
| Modalities | voice, text, api | voice, text, email |
| Models | proprietary | model-agnostic |
| Protocols | mcp, rest-api, function-calling | rest-api |
| Integrations | Five9, NICE CXone, Twilio, Amazon Connect, Genesys, Salesforce | Salesforce, HubSpot, Twilio, Segment, Snowflake |
| Capabilities | 4 documented | 4 documented |
PolyAI
- +Strong, natural voice quality proven on hard and regulated call types
- +Deep CCaaS and CRM integration plus a proprietary model stack with enterprise compliance
- +Real enterprise traction and NVIDIA backing
- -Opaque, high-floor pricing inaccessible to SMBs
- -Historically heavy managed-service implementation; the self-serve story is newer
Regal
- +Handles inbound and outbound at enterprise scale, blending AI and human agents
- +Omnichannel journey orchestration with drag-and-drop builders and branded caller ID
- +Built-in A/B testing and reporting
- -Enterprise-oriented with no public pricing
- -Containment and CSAT figures are vendor-reported
Which should you choose?
PolyAI is enterprise voice ai agents that answer and resolve customer calls, best for enterprise, mid-market. Regal is ai phone agents for enterprise inbound and outbound contact centers, best for mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.