Duckie vs Tidio (Lyro)
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Duckie if you want ai support agent and copilot for technical b2b saas customer support (Supervised agent, contact); choose Tidio (Lyro) if you want smb customer support platform with the lyro ai agent for chat (Supervised agent, freemium).
| Duckie | Tidio (Lyro) | |
|---|---|---|
| What it is | AI support agent and copilot for technical B2B SaaS customer support | SMB customer support platform with the Lyro AI agent for chat |
| Type | agent | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | contact | freemium · Lyro add-on ~$0.50/conversation (from ~$32.50/mo for 50); base plans from $0 |
| Best for | smb, mid-market, enterprise | smb, mid-market |
| Deployment | saas, self-hosted | saas, api |
| Modalities | text | text, api |
| Models | model-agnostic | claude, proprietary, model-agnostic |
| Protocols | rest-api | mcp, rest-api |
| Integrations | Slack, Zendesk, Intercom, Jira, Linear | Shopify, WordPress, Zendesk, Intercom, Salesforce |
| Capabilities | 4 documented | 4 documented |
Duckie
- +Purpose-built for technical B2B SaaS support, pulling from logs and code, not just FAQs
- +Agent plus copilot, and can take actions like refunds, tickets, and bug reports
- +Self-hostable on AWS, Azure, and GCP
- -Narrow focus on technical SaaS support, not general B2C help desks
- -No simple public per-seat pricing
Tidio (Lyro)
- +Real autonomy at the SMB tier: resolves questions and executes Smart Actions, not just deflection
- +Transparent public per-conversation pricing plus a resolution-rate guarantee on higher tiers lowers buyer risk
- +Drops into existing stacks via Lyro Connect and MCP, with no rip-and-replace
- -Lyro is a paid add-on on top of the base subscription, so true cost is higher than the headline
- -Steep pricing jumps between mid tiers
Which should you choose?
Duckie is ai support agent and copilot for technical b2b saas customer support, best for smb, mid-market, enterprise. Tidio (Lyro) is smb customer support platform with the lyro ai agent for chat, best for smb, mid-market. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.