Duckie vs Gorgias
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Duckie if you want ai support agent and copilot for technical b2b saas customer support (Supervised agent, contact); choose Gorgias if you want ecommerce helpdesk with an ai agent that resolves and sells (Supervised agent, subscription).
| Duckie | Gorgias | |
|---|---|---|
| What it is | AI support agent and copilot for technical B2B SaaS customer support | Ecommerce helpdesk with an AI Agent that resolves and sells |
| Type | agent | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | contact | subscription · Helpdesk plans from ~$10/mo; AI Agent billed per resolved interaction (~$0.90-$1.00 each) |
| Best for | smb, mid-market, enterprise | smb, mid-market |
| Deployment | saas, self-hosted | saas |
| Modalities | text | text, voice, email |
| Models | model-agnostic | model-agnostic |
| Protocols | rest-api | rest-api, function-calling |
| Integrations | Slack, Zendesk, Intercom, Jira, Linear | Shopify, Klaviyo, Recharge, Yotpo, Slack, Attentive |
| Capabilities | 4 documented | 4 documented |
Duckie
- +Purpose-built for technical B2B SaaS support, pulling from logs and code, not just FAQs
- +Agent plus copilot, and can take actions like refunds, tickets, and bug reports
- +Self-hostable on AWS, Azure, and GCP
- -Narrow focus on technical SaaS support, not general B2C help desks
- -No simple public per-seat pricing
Gorgias
- +Deep native Shopify integration: the AI Agent acts on real order, subscription, and inventory data, not just FAQs
- +Dual modes cover both post-purchase support and pre-purchase selling (discounts, upsells)
- +Transparent per-response reasoning and Auto QA make it easier to trust and coach
- -AI Agent is Shopify-focused and explicitly not supported on BigCommerce, Magento, or WooCommerce
- -Billing stacks: each AI Agent interaction is charged as an automated interaction and counts as a helpdesk ticket, which can surprise on the invoice
Which should you choose?
Duckie is ai support agent and copilot for technical b2b saas customer support, best for smb, mid-market, enterprise. Gorgias is ecommerce helpdesk with an ai agent that resolves and sells, best for smb, mid-market. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.