Duckie vs Gladly
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Duckie if you want ai support agent and copilot for technical b2b saas customer support (Supervised agent, contact); choose Gladly if you want customer service platform with sidekick ai agents for chat and voice (Supervised agent, enterprise).
| Duckie | Gladly | |
|---|---|---|
| What it is | AI support agent and copilot for technical B2B SaaS customer support | Customer service platform with Sidekick AI agents for chat and voice |
| Type | agent | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | contact | enterprise |
| Best for | smb, mid-market, enterprise | mid-market, enterprise |
| Deployment | saas, self-hosted | saas, api |
| Modalities | text | text, voice, email |
| Models | model-agnostic | model-agnostic |
| Protocols | rest-api | rest-api, function-calling |
| Integrations | Slack, Zendesk, Intercom, Jira, Linear | Shopify, Klaviyo, Attentive, Yotpo, Salesforce, Zendesk |
| Capabilities | 4 documented | 4 documented |
Duckie
- +Purpose-built for technical B2B SaaS support, pulling from logs and code, not just FAQs
- +Agent plus copilot, and can take actions like refunds, tickets, and bug reports
- +Self-hostable on AWS, Azure, and GCP
- -Narrow focus on technical SaaS support, not general B2C help desks
- -No simple public per-seat pricing
Gladly
- +Genuinely omnichannel: one AI persona across chat, email, SMS, social, and voice with continuous context
- +Takes real actions via native two-way Shopify integration, not just deflection
- +No-code authoring for the Sidekick agent
- -Opaque, reportedly premium pricing with seat minimums and a contact-sales path
- -Model stack is not publicly disclosed
Which should you choose?
Duckie is ai support agent and copilot for technical b2b saas customer support, best for smb, mid-market, enterprise. Gladly is customer service platform with sidekick ai agents for chat and voice, best for mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.