Decagon vs Lorikeet
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Decagon if you want enterprise ai agents that resolve customer support end to end (Supervised agent, enterprise); choose Lorikeet if you want ai customer support concierge for complex, regulated companies (Supervised agent, usage).
| Decagon | Lorikeet | |
|---|---|---|
| What it is | Enterprise AI agents that resolve customer support end to end | AI customer support concierge for complex, regulated companies |
| Type | agent | platform |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | usage · $1,500/mo (Start, billed annually) |
| Best for | enterprise, mid-market | mid-market, enterprise |
| Deployment | saas, api | saas, api |
| Modalities | text, voice, email | text, email, voice, api |
| Models | model-agnostic | model-agnostic |
| Protocols | function-calling, rest-api | rest-api |
| Integrations | Zendesk, Salesforce, Intercom, Slack | Zendesk, Intercom, Salesforce, HubSpot, Front, Stripe |
| Capabilities | 3 documented | 4 documented |
Decagon
- +High autonomous resolution on common request types
- +True omnichannel: chat, email, and voice
- +Well funded and rapidly growing, low vendor-risk for enterprises
- -Enterprise-only with no public self-serve pricing
- -Aimed at high-volume brands; overkill for very small teams
Lorikeet
- +Built for complex, action-taking, regulated support with deterministic workflows and an audit trail
- +Outcome-based pricing aligns incentives: pay per resolved ticket, no per-seat fees
- +Layers onto existing Zendesk/Intercom with strong fintech and healthtech logos
- -Thin public technical transparency: docs are gated and the underlying model and protocol stack are undisclosed
- -Up-market focus, a $1,500/mo entry, and implementation complexity make it a poor SMB fit
Which should you choose?
Decagon is enterprise ai agents that resolve customer support end to end, best for enterprise, mid-market. Lorikeet is ai customer support concierge for complex, regulated companies, best for mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.