Decagon vs Duckie
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Decagon if you want enterprise ai agents that resolve customer support end to end (Supervised agent, enterprise); choose Duckie if you want ai support agent and copilot for technical b2b saas customer support (Supervised agent, contact).
| Decagon | Duckie | |
|---|---|---|
| What it is | Enterprise AI agents that resolve customer support end to end | AI support agent and copilot for technical B2B SaaS customer support |
| Type | agent | agent |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | contact |
| Best for | enterprise, mid-market | smb, mid-market, enterprise |
| Deployment | saas, api | saas, self-hosted |
| Modalities | text, voice, email | text |
| Models | model-agnostic | model-agnostic |
| Protocols | function-calling, rest-api | rest-api |
| Integrations | Zendesk, Salesforce, Intercom, Slack | Slack, Zendesk, Intercom, Jira, Linear |
| Capabilities | 3 documented | 4 documented |
Decagon
- +High autonomous resolution on common request types
- +True omnichannel: chat, email, and voice
- +Well funded and rapidly growing, low vendor-risk for enterprises
- -Enterprise-only with no public self-serve pricing
- -Aimed at high-volume brands; overkill for very small teams
Duckie
- +Purpose-built for technical B2B SaaS support, pulling from logs and code, not just FAQs
- +Agent plus copilot, and can take actions like refunds, tickets, and bug reports
- +Self-hostable on AWS, Azure, and GCP
- -Narrow focus on technical SaaS support, not general B2C help desks
- -No simple public per-seat pricing
Which should you choose?
Decagon is enterprise ai agents that resolve customer support end to end, best for enterprise, mid-market. Duckie is ai support agent and copilot for technical b2b saas customer support, best for smb, mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.