Decagon vs Duckie
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Decagon if you want enterprise ai agents that resolve customer support end to end (Supervised agent, enterprise); choose Duckie if you want ai support agent and copilot for technical b2b saas customer support (Supervised agent, contact).
| Decagon | Duckie | |
|---|---|---|
| What it is | Enterprise AI agents that resolve customer support end to end | AI support agent and copilot for technical B2B SaaS customer support |
| Type | agent | agent |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | contact |
| Best for | enterprise, mid-market | smb, mid-market, enterprise |
| Deployment | saas, api | saas, self-hosted |
| Modalities | text, voice, email | text |
| Models | model-agnostic | model-agnostic |
| Protocols | function-calling, rest-api | rest-api |
| Integrations | Zendesk, Salesforce, Intercom, Slack | Slack, Zendesk, Intercom, Jira, Linear |
| Capabilities | 3 documented | 4 documented |
Decagon
- +High autonomous resolution on common request types
- +True omnichannel: chat, email, and voice
- +Well funded and rapidly growing, low vendor-risk for enterprises
- -Enterprise-only with no public self-serve pricing
- -Aimed at high-volume brands; overkill for very small teams
Duckie
- +Purpose-built for technical B2B SaaS support, pulling from logs and code, not just FAQs
- +Agent plus copilot, and can take actions like refunds, tickets, and bug reports
- +Self-hostable on AWS, Azure, and GCP
- -Narrow focus on technical SaaS support, not general B2C help desks
- -No simple public per-seat pricing
Which should you choose?
Decagon is enterprise ai agents that resolve customer support end to end, best for enterprise, mid-market. Duckie is ai support agent and copilot for technical b2b saas customer support, best for smb, mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.
This comparison is generated from the sourced Decagon and Duckie profiles. Open either profile to review its evidence and last-reviewed date.