Aisera vs Gladly
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Aisera if you want agentic ai platform that auto-resolves it, hr, and customer service requests (Supervised agent, enterprise); choose Gladly if you want customer service platform with sidekick ai agents for chat and voice (Supervised agent, enterprise).
| Aisera | Gladly | |
|---|---|---|
| What it is | Agentic AI platform that auto-resolves IT, HR, and customer service requests | Customer service platform with Sidekick AI agents for chat and voice |
| Type | platform | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | enterprise |
| Best for | enterprise, mid-market | mid-market, enterprise |
| Deployment | saas, api | saas, api |
| Modalities | text, voice, api | text, voice, email |
| Models | model-agnostic, proprietary, gpt, claude | model-agnostic |
| Protocols | mcp, a2a, function-calling, rest-api | rest-api, function-calling |
| Integrations | ServiceNow, Salesforce, Zendesk, Jira, Workday, Microsoft Teams | Shopify, Klaviyo, Attentive, Yotpo, Salesforce, Zendesk |
| Capabilities | 4 documented | 4 documented |
Aisera
- +Broad agentic scope across IT, HR, finance, and customer service on one platform
- +Deep enterprise integration footprint with a model-agnostic stack and proprietary models
- +Autonomous resolution across both chat and voice for in-scope requests
- -Enterprise-only with no public pricing and a demo-led sales path
- -Acquisition by Automation Anywhere (Nov 2025) leaves branding and roadmap in flux
Gladly
- +Genuinely omnichannel: one AI persona across chat, email, SMS, social, and voice with continuous context
- +Takes real actions via native two-way Shopify integration, not just deflection
- +No-code authoring for the Sidekick agent
- -Opaque, reportedly premium pricing with seat minimums and a contact-sales path
- -Model stack is not publicly disclosed
Which should you choose?
Aisera is agentic ai platform that auto-resolves it, hr, and customer service requests, best for enterprise, mid-market. Gladly is customer service platform with sidekick ai agents for chat and voice, best for mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.