Moveworks
by Moveworks (ServiceNow)
Enterprise AI assistant for IT, HR, and employee support
Last reviewed 2026-06-19
Moveworks is an enterprise AI assistant for employee support that resolves IT helpdesk, HR, finance, and other internal-service requests through natural-language conversation over existing business systems. Its core is an agentic reasoning engine that orchestrates multiple LLMs plus tools to understand a request, plan multi-step actions, execute across connected systems, and adapt. The platform spans a unified AI Assistant (enterprise search plus task execution), an Agent Studio to build custom agents, and analytics, with out-of-the-box breadth across IT, HR, finance, CRM, and facilities. It meets employees in Slack, Microsoft Teams, web portals, and mobile. Founded in 2016 in Mountain View, Moveworks was acquired by ServiceNow in a deal that closed in December 2025, and is now part of ServiceNow, with packaging shifting toward ServiceNow-led offerings. It targets mid-market and large enterprises that want one secure assistant for the entire workforce. Moveworks markets autonomous execution, but its own documentation emphasizes governance and human-in-the-loop control, so in practice it operates as a supervised agent.
What it can do
Resolve employee IT, HR, and finance requests
CopilotAnswers and resolves internal support requests through conversational chat in Slack, Teams, web, and mobile.
sourcePlan and execute multi-step actions across systems
SupervisedAn agentic reasoning engine plans and executes multi-step actions across enterprise systems within configured, governed tool scopes.
sourceSearch enterprise knowledge across apps
AssistantProvides unified, access- and role-aware enterprise search and answers across connected applications.
sourceBuild and deploy custom agents (Agent Studio)
SupervisedLets teams build custom agents that reason and securely execute configured actions with governance.
source
Strengths
- +Broad out-of-the-box IT, HR, and finance coverage with a strong multi-model agentic engine and Agent Studio
- +Meets employees in existing tools (Slack, Teams) and reaches the whole workforce
- +ServiceNow backing post-acquisition adds enterprise stability
Limitations
- −Opaque, quote-only per-employee pricing with mandatory services costs
- −Acquisition introduces uncertainty around the standalone roadmap and packaging
- −Autonomy is bounded by configuration and governance despite autonomous marketing
Overview
Moveworks is an enterprise AI assistant for employee support, resolving IT, HR, and finance requests in chat over a company's existing systems. Its agentic reasoning engine orchestrates multiple LLMs and tools.
What it does
It answers and resolves employee requests (copilot), plans and executes multi-step actions across systems within governed scopes (supervised), provides role-aware enterprise search (assistant), and lets teams build custom agents in Agent Studio (supervised).
Integrations & setup
Cloud SaaS with 100+ integrations including ServiceNow, Slack, Teams, Jira, Salesforce, Workday, and Okta, plus REST/HTTP actions, MCP, and A2A.
Pricing
Enterprise, priced per employee and quote-based with no public pricing.
Status
ServiceNow completed its acquisition of Moveworks in December 2025; the product is now part of ServiceNow.
Best for / not for
Best for large enterprises wanting one secure assistant across the whole workforce. Less suited to small teams or buyers wanting transparent self-serve pricing.
Alternatives
Aisera and Glean compete in enterprise AI assistance and search; Microsoft Copilot overlaps for Microsoft-centric workforces.
What people are saying
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FAQ
Is Moveworks still a standalone product?+
ServiceNow completed its acquisition of Moveworks in December 2025. The product continues to ship but is now part of ServiceNow, with packaging moving toward ServiceNow-led offerings.
Is Moveworks fully autonomous?+
It plans and executes multi-step actions across systems, but its documentation stresses governance and human-in-the-loop control, so in practice it operates as a supervised agent.
Sources
- Moveworks platform (official) · accessed 2026-06-19
- ServiceNow completes acquisition of Moveworks (ServiceNow Newsroom) · accessed 2026-06-19
- ServiceNow completes Moveworks acquisition (CX Today) · accessed 2026-06-19
Last reviewed 2026-06-19