Gorgias vs Tidio (Lyro)
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Gorgias if you want ecommerce helpdesk with an ai agent that resolves and sells (Supervised agent, subscription); choose Tidio (Lyro) if you want smb customer support platform with the lyro ai agent for chat (Supervised agent, freemium).
| Gorgias | Tidio (Lyro) | |
|---|---|---|
| What it is | Ecommerce helpdesk with an AI Agent that resolves and sells | SMB customer support platform with the Lyro AI agent for chat |
| Type | product-with-agents | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | subscription · Helpdesk plans from ~$10/mo; AI Agent billed per resolved interaction (~$0.90-$1.00 each) | freemium · Lyro add-on ~$0.50/conversation (from ~$32.50/mo for 50); base plans from $0 |
| Best for | smb, mid-market | smb, mid-market |
| Deployment | saas | saas, api |
| Modalities | text, voice, email | text, api |
| Models | model-agnostic | claude, proprietary, model-agnostic |
| Protocols | rest-api, function-calling | mcp, rest-api |
| Integrations | Shopify, Klaviyo, Recharge, Yotpo, Slack, Attentive | Shopify, WordPress, Zendesk, Intercom, Salesforce |
| Capabilities | 4 documented | 4 documented |
Gorgias
- +Deep native Shopify integration: the AI Agent acts on real order, subscription, and inventory data, not just FAQs
- +Dual modes cover both post-purchase support and pre-purchase selling (discounts, upsells)
- +Transparent per-response reasoning and Auto QA make it easier to trust and coach
- -AI Agent is Shopify-focused and explicitly not supported on BigCommerce, Magento, or WooCommerce
- -Billing stacks: each AI Agent interaction is charged as an automated interaction and counts as a helpdesk ticket, which can surprise on the invoice
Tidio (Lyro)
- +Real autonomy at the SMB tier: resolves questions and executes Smart Actions, not just deflection
- +Transparent public per-conversation pricing plus a resolution-rate guarantee on higher tiers lowers buyer risk
- +Drops into existing stacks via Lyro Connect and MCP, with no rip-and-replace
- -Lyro is a paid add-on on top of the base subscription, so true cost is higher than the headline
- -Steep pricing jumps between mid tiers
Which should you choose?
Gorgias is ecommerce helpdesk with an ai agent that resolves and sells, best for smb, mid-market. Tidio (Lyro) is smb customer support platform with the lyro ai agent for chat, best for smb, mid-market. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.