Gorgias vs Tidio (Lyro)
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Gorgias if you want ecommerce helpdesk with an ai agent that resolves and sells (Supervised agent, subscription); choose Tidio (Lyro) if you want smb customer support platform with the lyro ai agent for chat (Supervised agent, freemium).
| Gorgias | Tidio (Lyro) | |
|---|---|---|
| What it is | Ecommerce helpdesk with an AI Agent that resolves and sells | SMB customer support platform with the Lyro AI agent for chat |
| Type | product-with-agents | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | subscription · Helpdesk plans from ~$10/mo; AI Agent billed per resolved interaction (~$0.90-$1.00 each) | freemium · Lyro add-on ~$0.50/conversation (from ~$32.50/mo for 50); base plans from $0 |
| Best for | smb, mid-market | smb, mid-market |
| Deployment | saas | saas, api |
| Modalities | text, voice, email | text, api |
| Models | model-agnostic | claude, proprietary, model-agnostic |
| Protocols | rest-api, function-calling | mcp, rest-api |
| Integrations | Shopify, Klaviyo, Recharge, Yotpo, Slack, Attentive | Shopify, WordPress, Zendesk, Intercom, Salesforce |
| Capabilities | 4 documented | 4 documented |
Gorgias
- +Deep native Shopify integration: the AI Agent acts on real order, subscription, and inventory data, not just FAQs
- +Dual modes cover both post-purchase support and pre-purchase selling (discounts, upsells)
- +Transparent per-response reasoning and Auto QA make it easier to trust and coach
- -AI Agent is Shopify-focused and explicitly not supported on BigCommerce, Magento, or WooCommerce
- -Billing stacks: each AI Agent interaction is charged as an automated interaction and counts as a helpdesk ticket, which can surprise on the invoice
Tidio (Lyro)
- +Real autonomy at the SMB tier: resolves questions and executes Smart Actions, not just deflection
- +Transparent public per-conversation pricing plus a resolution-rate guarantee on higher tiers lowers buyer risk
- +Drops into existing stacks via Lyro Connect and MCP, with no rip-and-replace
- -Lyro is a paid add-on on top of the base subscription, so true cost is higher than the headline
- -Steep pricing jumps between mid tiers
Which should you choose?
Gorgias is ecommerce helpdesk with an ai agent that resolves and sells, best for smb, mid-market. Tidio (Lyro) is smb customer support platform with the lyro ai agent for chat, best for smb, mid-market. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.
This comparison is generated from the sourced Gorgias and Tidio (Lyro) profiles. Open either profile to review its evidence and last-reviewed date.