Gorgias vs Siena AI
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Gorgias if you want ecommerce helpdesk with an ai agent that resolves and sells (Supervised agent, subscription); choose Siena AI if you want autonomous customer service ai for ecommerce and dtc brands (Supervised agent, usage).
| Gorgias | Siena AI | |
|---|---|---|
| What it is | Ecommerce helpdesk with an AI Agent that resolves and sells | Autonomous customer service AI for ecommerce and DTC brands |
| Type | product-with-agents | agent |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | subscription · Helpdesk plans from ~$10/mo; AI Agent billed per resolved interaction (~$0.90-$1.00 each) | usage · $750/mo platform fee + ~$0.90 per automated ticket |
| Best for | smb, mid-market | mid-market, smb |
| Deployment | saas | saas |
| Modalities | text, voice, email | text, email |
| Models | model-agnostic | model-agnostic |
| Protocols | rest-api, function-calling | rest-api |
| Integrations | Shopify, Klaviyo, Recharge, Yotpo, Slack, Attentive | Gorgias, Zendesk, Kustomer, Gladly, Shopify, Recharge |
| Capabilities | 4 documented | 4 documented |
Gorgias
- +Deep native Shopify integration: the AI Agent acts on real order, subscription, and inventory data, not just FAQs
- +Dual modes cover both post-purchase support and pre-purchase selling (discounts, upsells)
- +Transparent per-response reasoning and Auto QA make it easier to trust and coach
- -AI Agent is Shopify-focused and explicitly not supported on BigCommerce, Magento, or WooCommerce
- -Billing stacks: each AI Agent interaction is charged as an automated interaction and counts as a helpdesk ticket, which can surprise on the invoice
Siena AI
- +Omnichannel and helpdesk-agnostic: layers on Gorgias, Zendesk, Kustomer, and Gladly, keeping the existing stack
- +Cognitive Reasoning Engine handles multi-intent messages with persistent memory and brand personas
- +Model-agnostic architecture reduces LLM lock-in
- -Shopify-only among major ecommerce platforms, and no voice channel
- -High entry cost and effort ($750/mo plus per-ticket fees, multi-week implementation, no free trial)
Which should you choose?
Gorgias is ecommerce helpdesk with an ai agent that resolves and sells, best for smb, mid-market. Siena AI is autonomous customer service ai for ecommerce and dtc brands, best for mid-market, smb. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.
This comparison is generated from the sourced Gorgias and Siena AI profiles. Open either profile to review its evidence and last-reviewed date.