Gorgias vs Siena AI
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Gorgias if you want ecommerce helpdesk with an ai agent that resolves and sells (Supervised agent, subscription); choose Siena AI if you want autonomous customer service ai for ecommerce and dtc brands (Supervised agent, usage).
| Gorgias | Siena AI | |
|---|---|---|
| What it is | Ecommerce helpdesk with an AI Agent that resolves and sells | Autonomous customer service AI for ecommerce and DTC brands |
| Type | product-with-agents | agent |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | subscription · Helpdesk plans from ~$10/mo; AI Agent billed per resolved interaction (~$0.90-$1.00 each) | usage · $750/mo platform fee + ~$0.90 per automated ticket |
| Best for | smb, mid-market | mid-market, smb |
| Deployment | saas | saas |
| Modalities | text, voice, email | text, email |
| Models | model-agnostic | model-agnostic |
| Protocols | rest-api, function-calling | rest-api |
| Integrations | Shopify, Klaviyo, Recharge, Yotpo, Slack, Attentive | Gorgias, Zendesk, Kustomer, Gladly, Shopify, Recharge |
| Capabilities | 4 documented | 4 documented |
Gorgias
- +Deep native Shopify integration: the AI Agent acts on real order, subscription, and inventory data, not just FAQs
- +Dual modes cover both post-purchase support and pre-purchase selling (discounts, upsells)
- +Transparent per-response reasoning and Auto QA make it easier to trust and coach
- -AI Agent is Shopify-focused and explicitly not supported on BigCommerce, Magento, or WooCommerce
- -Billing stacks: each AI Agent interaction is charged as an automated interaction and counts as a helpdesk ticket, which can surprise on the invoice
Siena AI
- +Omnichannel and helpdesk-agnostic: layers on Gorgias, Zendesk, Kustomer, and Gladly, keeping the existing stack
- +Cognitive Reasoning Engine handles multi-intent messages with persistent memory and brand personas
- +Model-agnostic architecture reduces LLM lock-in
- -Shopify-only among major ecommerce platforms, and no voice channel
- -High entry cost and effort ($750/mo plus per-ticket fees, multi-week implementation, no free trial)
Which should you choose?
Gorgias is ecommerce helpdesk with an ai agent that resolves and sells, best for smb, mid-market. Siena AI is autonomous customer service ai for ecommerce and dtc brands, best for mid-market, smb. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.