Gladly vs Kore.ai
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Gladly if you want customer service platform with sidekick ai agents for chat and voice (Supervised agent, enterprise); choose Kore.ai if you want enterprise platform to build and run production ai agents (Supervised agent, enterprise).
| Gladly | Kore.ai | |
|---|---|---|
| What it is | Customer service platform with Sidekick AI agents for chat and voice | Enterprise platform to build and run production AI agents |
| Type | product-with-agents | platform |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | enterprise |
| Best for | mid-market, enterprise | enterprise |
| Deployment | saas, api | saas, on-prem |
| Modalities | text, voice, email | text, voice, email |
| Models | model-agnostic | model-agnostic, gpt, claude, gemini, open-source |
| Protocols | rest-api, function-calling | a2a, mcp, rest-api |
| Integrations | Shopify, Klaviyo, Attentive, Yotpo, Salesforce, Zendesk | AWS, Microsoft Azure, Slack, Microsoft Teams, Okta, Ping Identity |
| Capabilities | 4 documented | 4 documented |
Gladly
- +Genuinely omnichannel: one AI persona across chat, email, SMS, social, and voice with continuous context
- +Takes real actions via native two-way Shopify integration, not just deflection
- +No-code authoring for the Sidekick agent
- -Opaque, reportedly premium pricing with seat minimums and a contact-sales path
- -Model stack is not publicly disclosed
Kore.ai
- +Genuinely model- and infrastructure-agnostic with bring-your-own-model
- +Deep enterprise readiness: SSO/SAML, on-prem and behind-firewall, encryption, audit, runtime policy
- +Broad packaged offering (Service, Work, Process, GALE) with open-protocol (A2A, MCP) interoperability
- -Opaque, sales-gated, session-based pricing with add-ons
- -Breadth brings complexity; not lightweight for small teams
Which should you choose?
Gladly is customer service platform with sidekick ai agents for chat and voice, best for mid-market, enterprise. Kore.ai is enterprise platform to build and run production ai agents, best for enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.