Gladly vs Gorgias
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Gladly if you want customer service platform with sidekick ai agents for chat and voice (Supervised agent, enterprise); choose Gorgias if you want ecommerce helpdesk with an ai agent that resolves and sells (Supervised agent, subscription).
| Gladly | Gorgias | |
|---|---|---|
| What it is | Customer service platform with Sidekick AI agents for chat and voice | Ecommerce helpdesk with an AI Agent that resolves and sells |
| Type | product-with-agents | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | subscription · Helpdesk plans from ~$10/mo; AI Agent billed per resolved interaction (~$0.90-$1.00 each) |
| Best for | mid-market, enterprise | smb, mid-market |
| Deployment | saas, api | saas |
| Modalities | text, voice, email | text, voice, email |
| Models | model-agnostic | model-agnostic |
| Protocols | rest-api, function-calling | rest-api, function-calling |
| Integrations | Shopify, Klaviyo, Attentive, Yotpo, Salesforce, Zendesk | Shopify, Klaviyo, Recharge, Yotpo, Slack, Attentive |
| Capabilities | 4 documented | 4 documented |
Gladly
- +Genuinely omnichannel: one AI persona across chat, email, SMS, social, and voice with continuous context
- +Takes real actions via native two-way Shopify integration, not just deflection
- +No-code authoring for the Sidekick agent
- -Opaque, reportedly premium pricing with seat minimums and a contact-sales path
- -Model stack is not publicly disclosed
Gorgias
- +Deep native Shopify integration: the AI Agent acts on real order, subscription, and inventory data, not just FAQs
- +Dual modes cover both post-purchase support and pre-purchase selling (discounts, upsells)
- +Transparent per-response reasoning and Auto QA make it easier to trust and coach
- -AI Agent is Shopify-focused and explicitly not supported on BigCommerce, Magento, or WooCommerce
- -Billing stacks: each AI Agent interaction is charged as an automated interaction and counts as a helpdesk ticket, which can surprise on the invoice
Which should you choose?
Gladly is customer service platform with sidekick ai agents for chat and voice, best for mid-market, enterprise. Gorgias is ecommerce helpdesk with an ai agent that resolves and sells, best for smb, mid-market. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.