Gladly vs Gorgias
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Gladly if you want customer service platform with sidekick ai agents for chat and voice (Supervised agent, enterprise); choose Gorgias if you want ecommerce helpdesk with an ai agent that resolves and sells (Supervised agent, subscription).
| Gladly | Gorgias | |
|---|---|---|
| What it is | Customer service platform with Sidekick AI agents for chat and voice | Ecommerce helpdesk with an AI Agent that resolves and sells |
| Type | product-with-agents | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | subscription · Helpdesk plans from ~$10/mo; AI Agent billed per resolved interaction (~$0.90-$1.00 each) |
| Best for | mid-market, enterprise | smb, mid-market |
| Deployment | saas, api | saas |
| Modalities | text, voice, email | text, voice, email |
| Models | model-agnostic | model-agnostic |
| Protocols | rest-api, function-calling | rest-api, function-calling |
| Integrations | Shopify, Klaviyo, Attentive, Yotpo, Salesforce, Zendesk | Shopify, Klaviyo, Recharge, Yotpo, Slack, Attentive |
| Capabilities | 4 documented | 4 documented |
Gladly
- +Genuinely omnichannel: one AI persona across chat, email, SMS, social, and voice with continuous context
- +Takes real actions via native two-way Shopify integration, not just deflection
- +No-code authoring for the Sidekick agent
- -Opaque, reportedly premium pricing with seat minimums and a contact-sales path
- -Model stack is not publicly disclosed
Gorgias
- +Deep native Shopify integration: the AI Agent acts on real order, subscription, and inventory data, not just FAQs
- +Dual modes cover both post-purchase support and pre-purchase selling (discounts, upsells)
- +Transparent per-response reasoning and Auto QA make it easier to trust and coach
- -AI Agent is Shopify-focused and explicitly not supported on BigCommerce, Magento, or WooCommerce
- -Billing stacks: each AI Agent interaction is charged as an automated interaction and counts as a helpdesk ticket, which can surprise on the invoice
Which should you choose?
Gladly is customer service platform with sidekick ai agents for chat and voice, best for mid-market, enterprise. Gorgias is ecommerce helpdesk with an ai agent that resolves and sells, best for smb, mid-market. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.
This comparison is generated from the sourced Gladly and Gorgias profiles. Open either profile to review its evidence and last-reviewed date.