Decagon vs Yellow.ai
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Decagon if you want enterprise ai agents that resolve customer support end to end (Supervised agent, enterprise); choose Yellow.ai if you want enterprise conversational ai for customer and employee experience (Supervised agent, usage).
| Decagon | Yellow.ai | |
|---|---|---|
| What it is | Enterprise AI agents that resolve customer support end to end | Enterprise conversational AI for customer and employee experience |
| Type | agent | platform |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | usage · Free plan; then ~$0.99/resolution |
| Best for | enterprise, mid-market | enterprise, mid-market |
| Deployment | saas, api | saas |
| Modalities | text, voice, email | text, voice, email |
| Models | model-agnostic | model-agnostic, gpt, proprietary |
| Protocols | function-calling, rest-api | rest-api |
| Integrations | Zendesk, Salesforce, Intercom, Slack | Salesforce, Zendesk, Genesys, WhatsApp, Slack, Microsoft Teams |
| Capabilities | 3 documented | 4 documented |
Decagon
- +High autonomous resolution on common request types
- +True omnichannel: chat, email, and voice
- +Well funded and rapidly growing, low vendor-risk for enterprises
- -Enterprise-only with no public self-serve pricing
- -Aimed at high-volume brands; overkill for very small teams
Yellow.ai
- +Multi-LLM, model-agnostic architecture reduces lock-in
- +True omnichannel (chat, voice, email) with 150+ integrations
- +Orchestrator LLM enables multi-intent, context-switching conversations without manual intent training
- -Enterprise pricing is opaque and hard to predict beyond the entry usage tier
- -Orchestrator LLM has documented constraints (English-only, concurrency ceiling)
Which should you choose?
Decagon is enterprise ai agents that resolve customer support end to end, best for enterprise, mid-market. Yellow.ai is enterprise conversational ai for customer and employee experience, best for enterprise, mid-market. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.