Decagon vs Vapi
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Decagon if you want enterprise ai agents that resolve customer support end to end (Supervised agent, enterprise); choose Vapi if you want developer platform for voice ai agents that handle phone calls (Supervised agent, usage).
| Decagon | Vapi | |
|---|---|---|
| What it is | Enterprise AI agents that resolve customer support end to end | Developer platform for voice AI agents that handle phone calls |
| Type | agent | platform |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | usage · $0.05/min platform fee + model costs at cost |
| Best for | enterprise, mid-market | developers, smb, mid-market, enterprise |
| Deployment | saas, api | saas, api |
| Modalities | text, voice, email | voice, text, api |
| Models | model-agnostic | model-agnostic, gpt, claude, gemini |
| Protocols | function-calling, rest-api | rest-api, function-calling, mcp |
| Integrations | Zendesk, Salesforce, Intercom, Slack | Twilio, Deepgram, ElevenLabs, OpenAI, Anthropic, Google |
| Capabilities | 3 documented | 4 documented |
Decagon
- +High autonomous resolution on common request types
- +True omnichannel: chat, email, and voice
- +Well funded and rapidly growing, low vendor-risk for enterprises
- -Enterprise-only with no public self-serve pricing
- -Aimed at high-volume brands; overkill for very small teams
Vapi
- +Deep modularity and control: swap any STT/LLM/TTS provider, bring your own keys and models, fine-tune thousands of config points
- +Low latency at scale with enterprise reliability features (model fallbacks, SOC 2/HIPAA/PCI), validated by large production deployments
- +Transparent usage pricing with at-cost model pass-through and a low platform fee, plus open-source SDKs and a CLI
- -Complexity and steep setup; the no-code builder is limited and non-engineering teams face significant manual configuration
- -Costs can stack unpredictably: the per-minute fee is on top of separately billed provider costs and add-ons
Which should you choose?
Decagon is enterprise ai agents that resolve customer support end to end, best for enterprise, mid-market. Vapi is developer platform for voice ai agents that handle phone calls, best for developers, smb, mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.