Decagon vs Vapi
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Decagon if you want enterprise ai agents that resolve customer support end to end (Supervised agent, enterprise); choose Vapi if you want developer platform for voice ai agents that handle phone calls (Supervised agent, usage).
| Decagon | Vapi | |
|---|---|---|
| What it is | Enterprise AI agents that resolve customer support end to end | Developer platform for voice AI agents that handle phone calls |
| Type | agent | platform |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | usage · $0.05/min platform fee + model costs at cost |
| Best for | enterprise, mid-market | developers, smb, mid-market, enterprise |
| Deployment | saas, api | saas, api |
| Modalities | text, voice, email | voice, text, api |
| Models | model-agnostic | model-agnostic, gpt, claude, gemini |
| Protocols | function-calling, rest-api | rest-api, function-calling, mcp |
| Integrations | Zendesk, Salesforce, Intercom, Slack | Twilio, Deepgram, ElevenLabs, OpenAI, Anthropic, Google |
| Capabilities | 3 documented | 4 documented |
Decagon
- +High autonomous resolution on common request types
- +True omnichannel: chat, email, and voice
- +Well funded and rapidly growing, low vendor-risk for enterprises
- -Enterprise-only with no public self-serve pricing
- -Aimed at high-volume brands; overkill for very small teams
Vapi
- +Deep modularity and control: swap any STT/LLM/TTS provider, bring your own keys and models, fine-tune thousands of config points
- +Low latency at scale with enterprise reliability features (model fallbacks, SOC 2/HIPAA/PCI), validated by large production deployments
- +Transparent usage pricing with at-cost model pass-through and a low platform fee, plus open-source SDKs and a CLI
- -Complexity and steep setup; the no-code builder is limited and non-engineering teams face significant manual configuration
- -Costs can stack unpredictably: the per-minute fee is on top of separately billed provider costs and add-ons
Which should you choose?
Decagon is enterprise ai agents that resolve customer support end to end, best for enterprise, mid-market. Vapi is developer platform for voice ai agents that handle phone calls, best for developers, smb, mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.
This comparison is generated from the sourced Decagon and Vapi profiles. Open either profile to review its evidence and last-reviewed date.