Decagon vs Tidio (Lyro)
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Decagon if you want enterprise ai agents that resolve customer support end to end (Supervised agent, enterprise); choose Tidio (Lyro) if you want smb customer support platform with the lyro ai agent for chat (Supervised agent, freemium).
| Decagon | Tidio (Lyro) | |
|---|---|---|
| What it is | Enterprise AI agents that resolve customer support end to end | SMB customer support platform with the Lyro AI agent for chat |
| Type | agent | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | freemium · Lyro add-on ~$0.50/conversation (from ~$32.50/mo for 50); base plans from $0 |
| Best for | enterprise, mid-market | smb, mid-market |
| Deployment | saas, api | saas, api |
| Modalities | text, voice, email | text, api |
| Models | model-agnostic | claude, proprietary, model-agnostic |
| Protocols | function-calling, rest-api | mcp, rest-api |
| Integrations | Zendesk, Salesforce, Intercom, Slack | Shopify, WordPress, Zendesk, Intercom, Salesforce |
| Capabilities | 3 documented | 4 documented |
Decagon
- +High autonomous resolution on common request types
- +True omnichannel: chat, email, and voice
- +Well funded and rapidly growing, low vendor-risk for enterprises
- -Enterprise-only with no public self-serve pricing
- -Aimed at high-volume brands; overkill for very small teams
Tidio (Lyro)
- +Real autonomy at the SMB tier: resolves questions and executes Smart Actions, not just deflection
- +Transparent public per-conversation pricing plus a resolution-rate guarantee on higher tiers lowers buyer risk
- +Drops into existing stacks via Lyro Connect and MCP, with no rip-and-replace
- -Lyro is a paid add-on on top of the base subscription, so true cost is higher than the headline
- -Steep pricing jumps between mid tiers
Which should you choose?
Decagon is enterprise ai agents that resolve customer support end to end, best for enterprise, mid-market. Tidio (Lyro) is smb customer support platform with the lyro ai agent for chat, best for smb, mid-market. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.