Decagon vs Pylon
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Decagon if you want enterprise ai agents that resolve customer support end to end (Supervised agent, enterprise); choose Pylon if you want ai-native b2b support platform that unifies slack, email, and chat (Supervised agent, subscription).
| Decagon | Pylon | |
|---|---|---|
| What it is | Enterprise AI agents that resolve customer support end to end | AI-native B2B support platform that unifies Slack, email, and chat |
| Type | agent | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | subscription · $59/seat/mo |
| Best for | enterprise, mid-market | smb, mid-market, enterprise |
| Deployment | saas, api | saas |
| Modalities | text, voice, email | text, email |
| Models | model-agnostic | model-agnostic |
| Protocols | function-calling, rest-api | rest-api |
| Integrations | Zendesk, Salesforce, Intercom, Slack | Slack, Microsoft Teams, Email, WhatsApp, Telegram, Discord |
| Capabilities | 3 documented | 4 documented |
Decagon
- +High autonomous resolution on common request types
- +True omnichannel: chat, email, and voice
- +Well funded and rapidly growing, low vendor-risk for enterprises
- -Enterprise-only with no public self-serve pricing
- -Aimed at high-volume brands; overkill for very small teams
Pylon
- +Chat-first and built for B2B/post-sales, unifying Slack Connect, Teams, email, and more in one inbox
- +AI spans deflection, triage, agent assist, and account intelligence
- +Lower published entry price than many enterprise support platforms
- -AI Agents and premium Assistants are paid add-ons, not part of the base seat price
- -Autonomous resolution is scoped to routine tickets; complex cases need humans
Which should you choose?
Decagon is enterprise ai agents that resolve customer support end to end, best for enterprise, mid-market. Pylon is ai-native b2b support platform that unifies slack, email, and chat, best for smb, mid-market, enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.