Decagon vs Parloa
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Decagon if you want enterprise ai agents that resolve customer support end to end (Supervised agent, enterprise); choose Parloa if you want enterprise ai agent platform for contact-center voice and chat automation (Supervised agent, enterprise).
| Decagon | Parloa | |
|---|---|---|
| What it is | Enterprise AI agents that resolve customer support end to end | Enterprise AI agent platform for contact-center voice and chat automation |
| Type | agent | platform |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | enterprise |
| Best for | enterprise, mid-market | enterprise |
| Deployment | saas, api | saas, api |
| Modalities | text, voice, email | voice, text, api |
| Models | model-agnostic | gpt, model-agnostic |
| Protocols | function-calling, rest-api | rest-api, function-calling |
| Integrations | Zendesk, Salesforce, Intercom, Slack | Microsoft Azure, Azure OpenAI, SAP |
| Capabilities | 3 documented | 4 documented |
Decagon
- +High autonomous resolution on common request types
- +True omnichannel: chat, email, and voice
- +Well funded and rapidly growing, low vendor-risk for enterprises
- -Enterprise-only with no public self-serve pricing
- -Aimed at high-volume brands; overkill for very small teams
Parloa
- +Enterprise-grade compliance (ISO 27001:2022, SOC 2, PCI DSS, HIPAA, GDPR, DORA)
- +Voice-first and multilingual with marquee enterprise customers
- +Build, test, deploy, and monitor agents in one platform with continuous monitoring
- -Performance metrics are vendor-reported and unaudited
- -"Agentic" branding overstates real autonomy; it is supervised with human handover
Which should you choose?
Decagon is enterprise ai agents that resolve customer support end to end, best for enterprise, mid-market. Parloa is enterprise ai agent platform for contact-center voice and chat automation, best for enterprise. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.