Cresta vs Tidio (Lyro)
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Cresta if you want contact center ai platform with autonomous agents and real-time agent assist (Supervised agent, enterprise); choose Tidio (Lyro) if you want smb customer support platform with the lyro ai agent for chat (Supervised agent, freemium).
| Cresta | Tidio (Lyro) | |
|---|---|---|
| What it is | Contact center AI platform with autonomous agents and real-time agent assist | SMB customer support platform with the Lyro AI agent for chat |
| Type | platform | product-with-agents |
| Autonomy | Supervised agent | Supervised agent |
| Pricing | enterprise | freemium · Lyro add-on ~$0.50/conversation (from ~$32.50/mo for 50); base plans from $0 |
| Best for | enterprise | smb, mid-market |
| Deployment | saas, api | saas, api |
| Modalities | voice, text, api | text, api |
| Models | model-agnostic, proprietary | claude, proprietary, model-agnostic |
| Protocols | rest-api, function-calling | mcp, rest-api |
| Integrations | Genesys, NICE CXone, Five9, Amazon Connect, Twilio, Cisco | Shopify, WordPress, Zendesk, Intercom, Salesforce |
| Capabilities | 4 documented | 4 documented |
Cresta
- +Unified platform: autonomous AI agent, real-time agent assist, conversation intelligence, and auto-QA in one stack
- +Well-reviewed real-time guidance and 100% automated quality coverage
- +Strong compliance posture (reportedly SOC 2, HIPAA, GDPR, PCI-DSS, ISO/IEC 42001)
- -Expensive, enterprise-only, with multi-week implementation and a dedicated ops owner required
- -No public pricing; the only public figures come from marketplace listings
Tidio (Lyro)
- +Real autonomy at the SMB tier: resolves questions and executes Smart Actions, not just deflection
- +Transparent public per-conversation pricing plus a resolution-rate guarantee on higher tiers lowers buyer risk
- +Drops into existing stacks via Lyro Connect and MCP, with no rip-and-replace
- -Lyro is a paid add-on on top of the base subscription, so true cost is higher than the headline
- -Steep pricing jumps between mid tiers
Which should you choose?
Cresta is contact center ai platform with autonomous agents and real-time agent assist, best for enterprise. Tidio (Lyro) is smb customer support platform with the lyro ai agent for chat, best for smb, mid-market. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.