Air AI vs PolyAI
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Air AI if you want defunct ai voice agent; subject of a 2026 ftc enforcement settlement (Autonomous agent, enterprise); choose PolyAI if you want enterprise voice ai agents that answer and resolve customer calls (Supervised agent, usage).
| Air AI | PolyAI | |
|---|---|---|
| What it is | Defunct AI voice agent; subject of a 2026 FTC enforcement settlement | Enterprise voice AI agents that answer and resolve customer calls |
| Type | agent | platform |
| Autonomy | Autonomous agent | Supervised agent |
| Pricing | enterprise | usage |
| Best for | smb | enterprise, mid-market |
| Deployment | saas | saas, api |
| Modalities | voice | voice, text, api |
| Models | proprietary | proprietary |
| Protocols | none | mcp, rest-api, function-calling |
| Integrations | - | Five9, NICE CXone, Twilio, Amazon Connect, Genesys, Salesforce |
| Capabilities | 2 documented | 4 documented |
Air AI
- +2023 demos were unusually natural and long-duration for the era and reached a wide audience
- -Defunct: no live product, and the air.ai domain now belongs to an unrelated company
- -Subject of an FTC enforcement action and 2026 settlement banning the owners from marketing business opportunities
PolyAI
- +Strong, natural voice quality proven on hard and regulated call types
- +Deep CCaaS and CRM integration plus a proprietary model stack with enterprise compliance
- +Real enterprise traction and NVIDIA backing
- -Opaque, high-floor pricing inaccessible to SMBs
- -Historically heavy managed-service implementation; the self-serve story is newer
Which should you choose?
Air AI is defunct ai voice agent; subject of a 2026 ftc enforcement settlement, best for smb. PolyAI is enterprise voice ai agents that answer and resolve customer calls, best for enterprise, mid-market. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.
This comparison is generated from the sourced Air AI and PolyAI profiles. Open either profile to review its evidence and last-reviewed date.