Air AI vs PolyAI
A side-by-side comparison of capabilities, autonomy, integrations, and pricing to help you choose.
Short answer: choose Air AI if you want defunct ai voice agent; subject of a 2026 ftc enforcement settlement (Autonomous agent, enterprise); choose PolyAI if you want enterprise voice ai agents that answer and resolve customer calls (Supervised agent, usage).
| Air AI | PolyAI | |
|---|---|---|
| What it is | Defunct AI voice agent; subject of a 2026 FTC enforcement settlement | Enterprise voice AI agents that answer and resolve customer calls |
| Type | agent | platform |
| Autonomy | Autonomous agent | Supervised agent |
| Pricing | enterprise | usage |
| Best for | smb | enterprise, mid-market |
| Deployment | saas | saas, api |
| Modalities | voice | voice, text, api |
| Models | proprietary | proprietary |
| Protocols | none | mcp, rest-api, function-calling |
| Integrations | - | Five9, NICE CXone, Twilio, Amazon Connect, Genesys, Salesforce |
| Capabilities | 2 documented | 4 documented |
Air AI
- +2023 demos were unusually natural and long-duration for the era and reached a wide audience
- -Defunct: no live product, and the air.ai domain now belongs to an unrelated company
- -Subject of an FTC enforcement action and 2026 settlement banning the owners from marketing business opportunities
PolyAI
- +Strong, natural voice quality proven on hard and regulated call types
- +Deep CCaaS and CRM integration plus a proprietary model stack with enterprise compliance
- +Real enterprise traction and NVIDIA backing
- -Opaque, high-floor pricing inaccessible to SMBs
- -Historically heavy managed-service implementation; the self-serve story is newer
Which should you choose?
Air AI is defunct ai voice agent; subject of a 2026 ftc enforcement settlement, best for smb. PolyAI is enterprise voice ai agents that answer and resolve customer calls, best for enterprise, mid-market. The right choice depends on the autonomy level you want, your existing integrations, and your budget, all compared above.